Cleaner Jobs in Hong Kong Cleaner (Guest Environment Expert) – Sheraton Hong Kong Hotel & Towers
Location: 20 Nathan Road, Hong Kong
Company: Marriott International, Inc. (Sheraton)
Job Type: Full-Time | Non-Management
Be the Heart of a World-Class Guest Experience
Cleaner Jobs in Hong Kong. Do you take pride in creating clean, welcoming, and beautiful spaces? As a Cleaner (Guest Environment Expert) at Sheraton Hong Kong Hotel & Towers, you’ll do more than tidy up rooms — you’ll play a key role in creating warm, memorable experiences for every guest. This is your opportunity to join a global brand that values attention to detail, teamwork, and personal growth.
About the Company
Sheraton Hotels & Resorts, part of the Marriott International portfolio, is one of the most recognized hotel brands worldwide. Founded in 1937, Sheraton is known as “The World’s Gathering Place”, welcoming guests with warmth, care, and hospitality in over 400 communities around the globe.
Marriott International, with 8,500+ properties and 30+ brands globally, is a leader in the hospitality industry, committed to professional development, diversity, and sustainability.
Position Summary
As a Guest Environment Expert (Cleaner), your primary role is to maintain the cleanliness and appearance of guest rooms and public areas, ensuring every space meets Marriott’s high standards. You are empowered to proactively address guest needs, contribute to the hotel’s presentation, and help create an exceptional environment that feels like home for every guest.
Key Responsibilities
- Clean and maintain guest rooms, bathrooms, and common areas according to Marriott standards.
- Restock amenities such as toiletries, linens, and supplies on housekeeping carts and in guest rooms.
- Handle guest requests professionally, ensuring quick and effective response.
- Vacuum carpets, dust surfaces, and remove trash from rooms and designated hotel zones.
- Sanitize high-touch areas and adhere to enhanced cleaning protocols for health and safety.
- Maintain guest privacy and room security while servicing occupied rooms.
- Monitor and report any maintenance issues, damaged items, or safety hazards.
- Ensure housekeeping carts are organized and stocked at the start and end of each shift.
- Support team members with shared cleaning tasks and assist in training new staff when needed.
- Follow company policies on uniform, grooming, safety, and workplace conduct.
- Lift, carry, push, or pull objects up to 50 lbs and perform physical duties including bending, walking, and standing for extended periods.
- Uphold confidentiality, integrity, and a positive brand image in all interactions.
Required Qualifications & Skills
- Prior experience in housekeeping or cleaning is an advantage, but not required—training will be provided.
- Ability to follow verbal and written instructions in English (Cantonese or Mandarin is a plus).
- Strong attention to detail, reliability, and commitment to maintaining high standards.
- Physically fit and able to work on your feet for extended periods.
- Positive, team-oriented attitude and willingness to support other departments as needed.
- Friendly and respectful demeanor when interacting with guests and colleagues.
Work Environment & Culture
At Sheraton, you’re more than a cleaner — you’re part of a community. Our culture is built on the values of belonging, inclusion, respect, and personal growth. Marriott is proud to foster a workplace where all associates feel valued and empowered, regardless of background or role. Every day, you’ll contribute to a warm and welcoming environment where guests and colleagues alike feel at home.
Salary & Benefits
Estimated Salary Range (Hong Kong): HKD 12,000 – HKD 15,000/month (market dependent)
Additional Benefits Include:
- Comprehensive medical and dental insurance
- 13th-month discretionary bonus
- Paid annual leave and statutory holidays
- Uniform and complimentary laundry service
- Meals provided during duty hours
- Global Marriott Associate discounts (on rooms, F&B, and retail)
- Career advancement within the Marriott network
Training & Career Growth Opportunities
- Thorough onboarding and safety training provided
- Continuous skill development through Marriott’s Learning & Development programs
- Opportunity to progress into Senior Room Attendant, Supervisor, or Housekeeping Coordinator roles
- Career mobility across Marriott brands in Hong Kong and internationally
Job Type & Contract Details
- Job Type: Full-Time
- Contract Type: Permanent (Non-Management)
- Schedule: Rotating shifts, including weekends and public holidays
- Work Location: On-site at Sheraton Hong Kong Hotel & Towers
How to Apply
Interested applicants may apply through the Marriott Careers Portal (search Job Number 25093595) or email your CV to: recruitment.hongkong@sheraton.com
Please include “Cleaner – Sheraton Hong Kong” in the subject line. Shortlisted candidates will be contacted for interviews.
FAQs
1. Is previous housekeeping experience required?
No. Prior experience is helpful, but full training will be provided to all new hires.
2. What kind of shifts should I expect?
You’ll work on a rotating roster, which may include weekends, evenings, and public holidays.
3. Will I be assigned only to rooms or also to public areas?
You may be assigned to clean both guest rooms and public spaces, depending on the schedule.
4. What is the expected workload per shift?
This can vary, but workload is managed fairly and support is available from supervisors.
5. Is the role physically demanding?
Yes, the position requires standing, lifting, bending, and moving equipment regularly.
6. Do you offer benefits for family members?
The company provides medical insurance for associates; family coverage may be offered based on company policy.
7. Is there room for promotion?
Yes. Sheraton encourages internal mobility and promotes from within for supervisory and coordinator roles.
8. What is the dress code?
Uniforms are provided by the hotel and laundered at no cost to you.
9. Do I need to speak English?
Basic English is required for safety and communication; knowledge of Cantonese or Mandarin is also helpful.
10. When can I start?
Selected candidates may begin as soon as onboarding and
