✨ Front Desk Manager
Location: Sheraton Grand Doha Resort & Convention Hotel, Doha, Qatar
Company: Marriott International, Inc.
Job Type: Full-Time | Management Level
Department: Rooms & Guest Services Operations
Lead Front Desk Excellence at a Landmark Destination
Front Desk Manager Jobs in Qatar. Are you passionate about delivering outstanding guest experiences and leading high-performing hospitality teams? As Front Desk Manager at the iconic Sheraton Grand Doha Resort & Convention Hotel, you’ll be at the heart of our front-of-house operations, ensuring seamless guest arrivals, personalized service, and smooth day-to-day operations. This is more than a job — it’s your chance to shine at one of the region’s most prestigious luxury hotels and grow within the global Marriott family.
About Marriott International & Sheraton Grand Doha
Marriott International, Inc. is the world’s largest hotel company, offering unmatched career development and a global reputation for excellence. Sheraton Grand Doha, part of Marriott’s Sheraton brand, has been a symbol of elegance and hospitality since 1982, strategically located on the Doha Corniche and known for hosting global leaders, prestigious events, and unforgettable experiences.
Sheraton is proudly known as “The World’s Gathering Place,” and we are committed to connecting people through thoughtful, authentic service.
Role Summary
Reporting to the Front Office Manager, the Front Desk Manager plays a critical role in overseeing the daily functions of the front desk, guest services, bell desk, and switchboard operations. You will lead a dynamic team to ensure the highest level of guest satisfaction, operational excellence, and team performance — all while upholding brand standards and promoting a welcoming, collaborative culture.
Key Responsibilities
- Oversee daily front office operations, ensuring optimal guest service and operational efficiency.
- Supervise and train front desk, bell, and guest services associates to deliver consistent service excellence.
- Resolve guest issues and complaints promptly and professionally, exceeding expectations.
- Collaborate with other departments to align operations with guest preferences and event requirements.
- Optimize room occupancy, manage same-day selling strategies, and oversee room revenue goals.
- Ensure adherence to hotel policies, procedures, and Marriott brand standards.
- Monitor staffing levels, scheduling, and team performance to ensure service quality and cost-effectiveness.
- Empower team members to take ownership of guest satisfaction and encourage a proactive service mindset.
- Manage check-in/check-out processes, VIP handling, and loyalty program recognition.
- Support HR initiatives, including onboarding, training, performance management, and employee satisfaction.
- Conduct daily briefings, promote operational consistency, and ensure strong team communication.
- Act as Duty Manager and represent Front Office leadership in the absence of the Front Office Manager.
Qualifications & Skills
- High school diploma or equivalent required; degree in Hospitality, Business, or related field preferred.
- Minimum 2 years’ experience in guest services, front desk, or related hospitality role.
- Strong leadership, interpersonal, and conflict resolution skills.
- Ability to work flexible hours, including weekends and holidays.
- Excellent written and verbal communication in English; Arabic is a plus.
- Strong organizational and time-management skills.
- Familiarity with property management systems (e.g., Opera, Marriott systems) is an advantage.
- Ability to thrive under pressure in a fast-paced, high-volume hotel environment.
Work Environment & Culture
At Sheraton Grand Doha, we believe in creating a sense of belonging for both our guests and team members. You’ll be joining a multicultural, inclusive workplace that celebrates achievement, fosters collaboration, and encourages career progression. Our team thrives on mutual respect, high performance, and memorable guest service.
Salary & Benefits
💰 Estimated Market Range: QAR 8,000–12,000/month (depending on experience)
🛏️ Free accommodation or housing allowance
🍽️ Complimentary meals during shifts
🩺 Health insurance coverage
✈️ Annual airfare allowance
🎓 Ongoing training and development
🌍 Global career opportunities within Marriott’s 8,500+ properties
🏆 Recognition & reward programs
Training & Career Development
- Access to Marriott’s Global Learning & Development Platform
- Leadership development programs tailored for emerging leaders
- Internal promotion opportunities across Marriott’s vast hotel portfolio
- Exposure to high-profile events, international guests, and multicultural teams
Job Type & Contract Details
- Job Type: Full-Time
- Contract: Indefinite (permanent)
- Schedule: Rotational shifts including weekends, holidays, and evenings
- Location: On-site at Sheraton Grand Doha Resort & Convention Hotel
How to Apply
Ready to shape exceptional guest journeys with Sheraton?
👉 Visit Marriott Careers Portal
📄 Search Job ID: 25067447
📨 Submit your CV with a cover letter outlining your leadership style and guest service philosophy.
Applications are reviewed on a rolling basis, so early applications are encouraged.
❓ Frequently Asked Questions (FAQs)
Q1: What is the expected work schedule?
A: The role involves rotating shifts, including weekends, evenings, and holidays.
Q2: Is accommodation provided?
A: Yes, staff are typically provided either with on-site accommodation or a housing allowance.
Q3: What language skills are required?
A: Fluency in English is required; Arabic or additional languages are advantageous.
Q4: Can I apply if I don’t have Marriott experience?
A: Yes, candidates from other hospitality backgrounds are welcome, though Marriott experience is preferred.
Q5: What growth opportunities are available?
A: Marriott offers global mobility, structured training programs, and clear career pathways.
Q6: Is this a management-level position?
A: Yes, this is a supervisory/managerial role overseeing daily front desk operations.
Q7: Are international candidates considered?
A: Yes, applicants from abroad are welcome if they meet visa and employment eligibility in Qatar.
Q8: What systems will I be using?
A: You’ll primarily use Marriott’s proprietary systems, such as Opera PMS and MGS (Marriott Global Source).
Q9: Will I handle VIP or high-profile guests?
A: Yes, the hotel frequently hosts international dignitaries, government officials, and celebrities.
Q10: What makes Sheraton Grand Doha a unique workplace?
A: Its iconic status in the Middle East, rich legacy, high standards, and opportunity to be part of Marriott’s world-class network.
